1. About MurMur Tales & Scope
MurMur Tales is an online platform that offers digital content packs – including reel
bundles, short-form video ideas, scripts, caption packs and related creative material
(together, “Products”) – for sale through the website murmurtales.shop.
The website is operated from World (“we”, “us”, “our”).
By visiting our website and/or purchasing something from us, you agree to be bound by
these Terms & Conditions, the Refund & Cancellation Policy and the Privacy Policy
(together, the “Policies”). If you do not agree, please do not use this website.
Eligibility & use of the website
- You must be at least 18 years old, or using the website under the supervision of a parent/guardian.
- You agree not to use the website for any unlawful or unauthorised purpose.
- You agree that the information you provide (name, email, etc.) is accurate and complete.
Products & descriptions
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We primarily sell digital products such as reel bundles, caption packs,
templates and other downloadable/online materials. No physical product is shipped,
unless clearly mentioned in a specific offer.
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We try to ensure that all product images, descriptions and counts (e.g., number of reels,
templates, captions) displayed on the website are correct. Minor variations in formatting,
file type or presentation may occur.
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All prices displayed are in Dollar $ & Rupees (₹). In some places we may show approximate
values in other currencies for information purposes only; however, payment is processed
in INR via our payment partners.
Order placement & acceptance
- Your order is placed when you successfully complete the checkout process on our website.
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An order confirmation email/notification may be sent after successful payment. In rare
cases of technical issues or errors, we may cancel the order and issue a refund.
- We reserve the right to refuse or cancel any order in case of errors, suspected fraud, or misuse.
2. Delivery & Access to Digital Products
This section explains how you receive your reel bundles and digital packs after payment.
How you receive your products
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Our products are digital. After successful payment, you will typically receive access
through one or more of the following methods:
- Instant download links shown on the website, and/or
- Download or access links sent to your registered email address, and/or
- Access instructions shared through a members area or support channel as described on the product page.
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Please ensure that you enter a valid email address and check spam/junk folders if you
do not see the email within a reasonable time.
Delivery timelines
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In most cases, access to digital products is provided immediately or within a few minutes
after successful payment.
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In case of manual processing or custom packs, access may take up to 24 hours. Any such
delay will usually be mentioned on the product page or communicated by support.
Technical issues
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If you face issues such as broken links, corrupted files, or you did not receive the email
with access details, please contact our support with your order ID and proof of payment.
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We will do our best to resolve technical issues by re-sending links or providing alternate
access to the purchased material.
3. Cancellation, Return & Refund Policy
Digital products — general rule
Because our products are digital and can be downloaded or copied instantly, all sales
are generally final once access has been provided. Please read the product description
carefully before purchasing.
Order cancellation by customer
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You may request cancellation before access is granted (for example, if your payment
is pending, or you immediately realise a mistake) by contacting us with your order details.
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If access/download links have already been generated or sent, cancellation is usually not possible.
When we may offer refunds or replacements
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If there is a clear technical issue on our side (for example, files cannot be opened and we
are unable to provide working versions within a reasonable time).
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If a duplicate payment was made for the same order by mistake.
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If a completely wrong product was delivered and we cannot correct it or provide access to
the correct one.
Conditions where refunds are not generally provided
- If you change your mind after purchasing a digital pack.
- If you expected results (followers, views, income) that are not guaranteed in our description.
- If you purchased the wrong pack but access has already been delivered and used.
Any exceptions to this policy are handled on a case-by-case basis at our sole discretion.
4. Payment Terms & Use of Razorpay
Accepted payment methods
We use third-party payment gateway services such as Razorpay to collect payments.
Available methods may include credit cards, debit cards, UPI, net banking and wallet
options, subject to the gateway’s policies.
Security & card data
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All payments on our website are processed securely by Razorpay or other authorised
payment partners. We do not store your card or UPI PIN details on our servers.
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Your payment data is handled according to the payment gateway’s security standards and
policies. Please refer to Razorpay’s own terms and privacy policy for more information.
Failed transactions
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If your account is debited but the order is not created or confirmation is not received,
please contact us with the transaction reference. We will coordinate with the payment
gateway/bank to resolve the issue.
5. Privacy Policy
This Privacy Policy explains how MurMur Tales (“we”, “us”, “our”)
collects, uses and protects any information that you provide when you use
murmurtales.shop.
Information we may collect
- Name and contact details including email address and (optionally) phone number.
- Billing-related details such as city, state and country, as required during checkout.
- Order history and transaction details related to your purchases.
- Demographic information such as preferences and interests, where voluntarily provided.
- Technical data such as IP address, browser type and pages visited (for analytics).
How we use the information
- To process and deliver your digital orders and provide customer support.
- For internal record keeping and to improve our products and services.
- To send you order-related emails and, if you have consented, promotional messages about new packs, offers or other updates.
- To carry out basic analytics and feedback collection so we can improve your experience.
Cookies & analytics
Our website may use cookies — small text files placed on your device — to improve site
performance, remember your preferences and analyse how visitors use the site.
- You can choose to accept or decline cookies through your browser settings.
- Disabling cookies may prevent you from taking full advantage of the website functionality.
Sharing of information
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We may share necessary details with payment gateways (such as Razorpay) and other
service providers for the purpose of completing your order and delivering digital access.
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We do not sell, lease or distribute your personal information to third parties
for their own marketing purposes without your permission, unless required by law.
Data security
We are committed to ensuring that your information is secure and use reasonable technical
and organisational measures to protect it from unauthorised access or disclosure.
Access, correction & contact
If you believe that any information we are holding about you is incorrect or incomplete,
please contact us using the details provided below. We will correct any information found
to be inaccurate within a reasonable time.